Privacy Policy
Last updated: January 2024
This Privacy Policy explains how maroon-heath ("we", "us", "our") collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring your privacy is protected in accordance with applicable data protection laws.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Your name, email address, and postal address when you submit enquiries or booking requests.
- Pet Information: Details about your pets including name, breed, age, and any specific care requirements you share with us.
- Service Records: Information about the services you request and any notes from appointments.
- Technical Data: IP address, browser type, and device information collected automatically when you visit our website.
- Usage Data: Information about how you interact with our website, including pages visited and time spent on site.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and process booking requests
- To provide and improve our pet care services
- To maintain records of services provided to your pets
- To communicate with you about appointments and service updates
- To improve our website and user experience
- To comply with legal obligations
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Contract: Processing necessary to fulfil our service agreement with you
- Consent: Where you have given clear consent for specific purposes
- Legitimate Interests: Processing necessary for our legitimate business interests, provided these do not override your rights
- Legal Obligation: Processing necessary to comply with applicable laws
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data in limited circumstances:
- With service providers who assist in operating our website (subject to confidentiality agreements)
- When required by law or to respond to legal process
- To protect our rights, property, or safety, or that of others
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Service records are typically retained for 3 years following your last appointment to ensure continuity of care for your pets.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal retention requirements)
- Object to or restrict certain processing activities
- Request data portability where applicable
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at [email protected].
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about how we use cookies, please see our Cookies Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
maroon-heath
47 Elm Grove
Portsmouth, PO5 1JF
United Kingdom
Email: [email protected]