GDPR Compliance
Last updated: January 2024
This page provides information about how maroon-heath complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are committed to protecting your personal data and respecting your privacy rights.
Who We Are
Maroon-heath is a pet grooming and care service based in Portsmouth, United Kingdom. For the purposes of data protection law, we are the data controller responsible for your personal information.
Contact Details:
maroon-heath
47 Elm Grove
Portsmouth, PO5 1JF
United Kingdom
Email: [email protected]
Your Rights Under GDPR
Under the UK GDPR, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you. This is known as a Subject Access Request (SAR). We will respond to valid requests within one month.
Right to Rectification
You have the right to request that we correct any personal data that is inaccurate or incomplete. We will make corrections without undue delay.
Right to Erasure
Also known as the "right to be forgotten", you can request that we delete your personal data in certain circumstances, such as:
- The data is no longer necessary for the purpose it was collected
- You withdraw your consent (where consent was the legal basis for processing)
- You object to the processing and there is no overriding legitimate interest
- The data has been unlawfully processed
Please note that we may need to retain certain data for legal or regulatory purposes.
Right to Restrict Processing
You can request that we limit how we use your data in certain circumstances, such as when you contest the accuracy of the data or while we consider an objection you have raised.
Right to Data Portability
Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
Right to Object
You have the right to object to processing based on legitimate interests or for direct marketing purposes. If you object, we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that significantly affect you. We do not currently use automated decision-making in our services.
How We Process Your Data
We process personal data for the following purposes:
- Service Delivery: To provide pet grooming and care services you have requested
- Communication: To respond to your enquiries and manage bookings
- Records: To maintain service records for continuity of care
- Legal Compliance: To meet our legal and regulatory obligations
- Website Operation: To ensure our website functions correctly
Legal Bases for Processing
We rely on the following legal bases under Article 6 of the UK GDPR:
- Contract: Processing necessary to fulfil our service agreement with you
- Consent: Where you have given specific consent for processing
- Legitimate Interests: Processing necessary for our legitimate business interests where these do not override your fundamental rights
- Legal Obligation: Processing necessary to comply with legal requirements
Data Security
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
- Secure storage of physical and electronic records
- Limited access to personal data on a need-to-know basis
- Regular review of our security practices
- Staff awareness of data protection responsibilities
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Our standard retention periods are:
- Service Records: 3 years from last appointment
- Booking Enquiries: 1 year from last contact
- Financial Records: 7 years as required by law
International Transfers
We do not routinely transfer personal data outside the United Kingdom. If any transfer becomes necessary, we will ensure appropriate safeguards are in place in compliance with UK GDPR requirements.
Exercising Your Rights
To exercise any of your data protection rights, please contact us at [email protected] with your request. We may need to verify your identity before processing your request.
We will respond to your request within one month. If your request is complex, we may extend this period by up to two additional months, in which case we will inform you of the extension and reasons.
Complaints
If you are not satisfied with how we handle your personal data or your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
Updates to This Information
We may update this GDPR compliance information periodically. Any changes will be posted on this page with an updated revision date.